Frequently Asked Questions
Shopping
Shipping costs are calculated at checkout based on your delivery address and the selected carrier and shipping service. Orders of $99 or more qualify for free shipping.
Delivery times depend on the selected carrier, shipping service, and the distance between the bookstore’s warehouse and the delivery address. Available shipping options, prices, and estimated delivery times are displayed at checkout.
Yes. You can download your invoice from the My Account section of our website. You may also contact us by email to request a copy of your invoice.
Orders containing in-stock products are usually dispatched within 24 hours on business days. Products that are currently on their way to our warehouse will be shipped according to the expected shipping date displayed on the product page.
Payment
The payment for your order will be processed and taken from your bank account at the time of order confirmation, once you complete the checkout process. If there are any issues with payment, you will be notified.
A wishlist is a feature that allows customers to save items they are interested in purchasing at a later time. It acts as a personal list where you can add products you like, making it easier to find them again in the future. You can usually view, update, or share your wishlist, and the online store send notifications if the items on your wishlist go on sale or are back in stock.
Please contact the bookstore and tell us about the problem. To help us resolve the issue quickly, include your order number and photos of the received product. We are always happy to assist and resolve any issues related to orders placed with our bookstore.
Yes. You can change or cancel your order as long as the package has not yet been handed over to the carrier. The payment can be refunded to your original payment method or credited to your bonus balance in your personal account.
Package tracking allows you to follow the delivery progress of your order after it has been shipped. It shows the package’s current status, location, and estimated delivery date. You can find the tracking information in the My Account section under your order details.